Return and Refund Policy

At NeuroKind Toys, we are committed to providing high-quality sensory products designed to support comfort, calm, and well-being. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be in original packaging
• Proof of purchase is required

To start a return, please contact us at:

Email: neurokindtoys@gmail.com

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Non-Returnable Items 

For safety and hygiene reasons, certain items may not be eligible for return, including:

• Opened or used sensory products
• Personal use items (such as earphones, if used)
• Subscription boxes once shipped

Subscription Box Policy

All NeuroKind Sensory Subscription Box™ purchases are final sale once shipped.

You may cancel your subscription at any time before your next billing cycle to avoid future charges.

 Exchanges

We only replace items if they are defective or damaged.

If you received a damaged item, please contact us within 7 days of delivery with photos of the product.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

 Our Promise

At NeuroKind Toys, your satisfaction matters. We aim to provide products that bring comfort and support to every individual. If you have any concerns, please reach out we’re here to help.

 Contact Us

For any return or refund inquiries: neurokindtoys@gmail.com